Frequently Asked Questions
Answers to commonly asked Questions
At Truffles Fine Foods we aim to be transparent as we can. Below is a list of commonly asked questions.
If you don't see an answer to your question on this page, please reach out to our Sales Team at firstname.lastname@example.org
Do you supply a BC Liquor License?
We can only apply for a BC liquor license if we supply all the alcohol. Otherwise, it'll be up to the client to obtain the proper liquor licensing for the event.
Can I bring my own liquor?
You can supply your own alcohol, however you will need to apply for a special events liquor license well in advance of your event. See link: Special Event License.
Do you charge corkage fees?
Currently we do not charge corkage fees
Can I bring homemade wine/beer?
See link for most updated terms and conditions: Special Event Permit Terms & Conditions
Venues & Vendors
Please see our page of preffered Venues and Vendors.
Do I need to put down a deposit?
To secure your date will require a deposit. The deposit is based on a percentage of your quote.
What form of payments do you accept?
We accept Cheques, Online Banking Transfers and Major Credit Cards.
*Please note Credit Card payments are subjected to a 2% processing fee.
When do you send the final invoice?
Typically our final invoices are sent out 7-10 business days after your event. Payment is due upon receipt.
Menus and Tastings
Do the prices on the menu include all the costs?
Prices listed on our menus are for cost of food and beverage only. Other charges do apply and will be added to your customized quote.
Do you offer menu tastings for weddings or events?
Our team would love to welcome you for a Menu Tasting at our head office off of Marine Drive in Vancouver, BC. A member of our Sales Team will walk you through all the menu choices for the tasting.
*Please note we do charge a separate fee for all Tastings. If you decide to book your Tasting will be credited to your final bill.
Do you offer customized menus and cater to dietary needs?
Our menus are fully customizable however changes may be subject to additional costs. We take great care with any food allergies and dietary restrictions. All requests need to be made in advanced. Additionally, our team works with industry professionals that can deliver Kosher or Hali Food to your event.
*Please note our kitchen is not nut free facility, but we do our best to avoid any cross contamination
Where do I get rentals?
For offsite events, our preferred rental company is A&B Partytime Rentals & Bespoke Décor. We also work with a variety of other companies that are listed on our Venues & Partners Page. We’re happy to take care of the rentals on your behalf, however we do charge a 15% coordination fee that is included in your quote.
Can you send me a list of what rentals are required for my event?
Yes, we will provide you with a breakdown of all the rentals you will require. If you choose to organize rentals yourself, our team will require a review of the order 2 – 3 months prior to your event.
Cancellations and Re-Scheduling
Things do happen, and we hate to see you go. Currently our deposits are refundable if cancelled within 4 months prior to your event. Some administration fees will apply.
You can reschedule your event without any fees, however the deposit will be non-refundable, and your event will be subject to our availability.
Let's Work Together
Have more questions? No problem. Fill out our contact form and a member of our team will contact you shortly.